My Crypto Withdrawal Hasn't Arrived

If you've initiated a withdrawal from EXZi but your funds haven't arrived in your personal wallet/another exchange, there could be various reasons for this situation.

The withdrawal process involves the following steps: initiating a withdrawal request from EXZi, waiting for blockchain confirmation, and finally, depositing the funds into the corresponding wallet.

Usually, a TxID (Transaction ID) gets generated within 30-60 minutes, confirming that EXZi has successfully transmitted the withdrawal transaction. Yet, the confirmation of that specific transaction might take some extra time, and the funds might need even longer to show up in the destination wallet. The necessary number of "network confirmations" can differ across various blockchains.

Because of potential network congestion, there could be a notable delay in processing your transaction. In such cases, you can utilize the TxID to check the status of your asset transfer by using a blockchain explorer.

Here's what you can do if you find yourself in a situation where you haven't received your withdrawal or if you've accidentally sent assets to the wrong address.

What to Do If You Haven't Received Your Withdrawal:

1. Check the Transaction Status:

   - Utilize the TxID provided by EXZi to check the status of your transaction on a blockchain explorer. This will give you insights into the number of confirmations and whether the transaction has been successfully processed.

2. Network Congestion:

   - Network congestion is a common reason for delays in cryptocurrency transactions. High demand and increased activity on the blockchain can slow down confirmation times. Unfortunately, this is beyond the control of the exchange. Keep an eye on the network status and consider reaching out to EXZi support for additional information.

3. Contact EXZi Support:

   - If the transaction appears to be stuck or if you are facing prolonged delays, contact EXZi's customer support. We will provide additional details on the status of your withdrawal and offer guidance on potential resolutions.

4. Verify Withdrawal Address:

   - Double-check the withdrawal address to ensure you haven't made any errors. If the address is incorrect, there's a possibility your funds have been sent to the wrong destination. In such cases, reaching out to the support team promptly is crucial.

5. Blockchain Confirmations:

   - Different cryptocurrencies require a specific number of confirmations on the blockchain before the transaction is considered complete. Ensure you have met the required confirmations for your specific cryptocurrency. This information can be found on EXZi's withdrawal page or by contacting the EXZi support.

Accidentally Sent Assets to the Wrong Address:

1. Act Quickly:

   - If you realize you've sent assets to the wrong address, act swiftly. Cryptocurrency transactions are irreversible, and once confirmed on the blockchain, they cannot be undone.

2. Contact EXZi Support:

   - Reach out to EXZi support immediately and provide them with all relevant details, including the transaction ID and the incorrect withdrawal address. While there are no guarantees, we may be able to assist or provide guidance on potential steps to take.

3. Blockchain Explorers:

   - Use blockchain explorers to track the transaction and see if it can be traced to a specific wallet. However, keep in mind that privacy features in certain cryptocurrencies may limit the amount of information available.

4. Community Forums:

   - Visit relevant community forums or social media channels related to EXZi or the specific cryptocurrency involved. Sometimes, community members may share insights or experiences that could be helpful.

5. Learn from the Experience:

   - Use the incident as a learning opportunity to double-check withdrawal addresses before confirming transactions. Cryptocurrency transactions are irreversible, emphasizing the importance of caution and precision.

Remember, it's crucial to exercise patience and follow the proper channels when dealing with delayed or potentially lost transactions. Communication with EXZi's support team and thorough verification of transaction details are key in resolving such issues.