In EXZi, you have the opportunity to trade a diverse range of leading cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and Cardano (ADA). Moreover, our launchpad introduces you to high-potential cryptocurrencies, offering the potential for substantial gains. It's essential to recognize that with these opportunities come inherent risks. Trading digital assets is a dynamic experience. The market can be risky and prices can change a lot and quickly. But, these changes also mean chances for good experiences and growth. Stay tuned to what's happening in the crypto world, and enjoy your trading journey with EXZi!

To withdraw crypto on the EXZi, follow these steps:

1. Access Withdrawal Section: Log in to your EXZi Account on the web or app and navigate to [Assets] - [Spot] - [Withdraw].
2. Select Cryptocurrency and Network: Choose the cryptocurrency you wish to withdraw (e.g., BTC) and tap [Withdraw]. Paste the withdrawal address and carefully select the network, ensuring it matches the receiving platform's network.
3. Confirm Details and Fees: Enter the withdrawal amount and note the transaction fee and final amount. Choose the wallet (if applicable) and tap [Withdraw].
4. Confirm Transaction: Double-check the details and confirm the transaction. Ensure the selected network aligns with the external platform to avoid fund loss.
5. Verify and Wait: Confirm the transaction once more and use your 2FA for verification. Wait patiently for the transfer to be processed.

Important Note: Ensure accurate information entry and network selection. Mistakes can result in permanent asset loss. Always confirm the compatibility of networks between platforms and check supported contract addresses on the receiving platform. Choose withdrawal options based on compatibility, not just cost efficiency.

Securing your EXZi account is really important to keep your money safe. Here's what you can do:

1. Create a Strong Password: Create a strong and unique password for your EXZi account. Avoid using easy to guess passwords and consider a combination of letters, numbers, and special characters.
2. Enable Two-Factor Authentication (2FA): Activate 2FA to add an extra layer of security. You'll get special codes on your phone to make it harder for anyone to get in.
3. Be Careful with Emails: Be cautious with emails, especially those from unknown sources. Do not click on attachments or links in emails that seem suspicious.
4. Secure Your Email Account: Make sure your email is safe. Use a strong password, add 2FA if you can, and update your email settings regularly.
5. Secure Your Phone: Ensure your mobile device, where the EXZi app may be installed, is secure. Use a PIN or biometric authentication and do not forget to regularly update your device's software.
6. Regularly Update Passwords: Change your passwords periodically, and avoid using the same password across multiple platforms. Regularly updating passwords adds an extra layer of protection.
7. Monitor Account Activity: Keep an eye on your EXZi account activity. Report any suspicious or unauthorized transactions immediately to EXZi support.
8. Educate Yourself: Stay informed about common phishing techniques and scams. Be wary of social engineering tactics that may attempt to trick you into revealing sensitive information.
9. Use a Secure Connection: Access your EXZi account only through secure and trusted networks. Avoid using public Wi-Fi for sensitive transactions.
10. Keep Software Updated: Regularly update the EXZi app on your devices. Software updates often include security patches that protect against known vulnerabilities.

By following these security practices, you enhance the protection of your EXZi account, minimizing the risk of unauthorized access and potential loss of assets.

To reset your EXZi account password, follow these steps:

1. Access EXZi Website or App: Visit exzi.com and click [Log In]. If using the app, tap [Sign Up / Log In].
2. Provide Account Information: Enter your EXZi account's email or phone number and click [Next].
3. Initiate Password Reset: Click [Forgot password?].
4. Read Security Notes, Complete Security Verifications and Set a New Password: Enter a new password meeting the criteria (at least 8 characters, 1 number, and 1 upper-case letter and a special character) and click [Confirm].
5. Password Reset Confirmation: Your password has been reset successfully. Use the new password to log in to your EXZi account.

If you encounter issues or need further assistance, feel free to contact EXZi Support.

EXZi prioritizes the security and compliance of its ecosystem through a robust Know Your Customer (KYC) verification process.
Here's an overview of how EXZi handles KYC:

1. KYC is a principle where financial service providers, including virtual asset wallet operators, are legally mandated to collect a sufficient amount of contextual customer information to have clear customer profiles. By having a proper process for KYC it is required to collect enough information about potential customers that covers questions related to the nature and purpose of using EXZi, geographic aspects of customers, and all the other information that complements having a clear customer profile. It ensures compliance with Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) standards which also gives a high level of trust and security to our customers and partners.
2. KYC measures include information collection via customer questionnaires, obtaining additional information by contacting our potential customers via email, screening of customers against sanctions & PEP lists, and conducting an Identity Verification process (ID&V).
3. Identity verification is fundamental to EXZi’s KYC processes not only due to legal requirements but also to ensure that we enter into business relationships remotely with persons who claim to be the ones they say. ID&V includes the collection of identity documents collection and taking selfies in order to confirm that the same person in the document is participating during the verification process
4. We do not enter or continue business relationships with customers that are sanctioned, while we accept politically exposed persons (PEPs) conducting enhanced due diligence as required by applicable Laws. To ensure the above mentioned legal requirements, we conduct the screening process seamlessly but also leave a possibility to contact a potential customer if we need to collect additional information.

EXZi offers a transparent and competitive trading fee structure, detailed on the platform's "Spot Trading Fee Structure" page for insights into maker and taker fees across various trading pairs. Additionally, users can refer to the "Crypto Withdrawals Fee Page" to understand fees associated with withdrawing different cryptocurrencies. EXZi employs a dynamic fee system, subject to factors like trading volume and account tier, providing flexibility for users. For potential fee discounts and incentives, users can explore the benefits of EXZi’s referral program, with specific details available on the platform. It's recommended to visit these pages on the EXZi platform for the most accurate and up-to-date information, empowering users to make informed trading decisions.

To reach EXZi’s customer support, you can engage in live chat either through the EXZi mobile app or the web. Whether you are using the app on your mobile device or accessing EXZi via the web, the live chat feature allows you to connect directly with our support team in real-time. This ensures prompt assistance and a seamless customer support experience. If you encounter any issues or have inquiries, feel free to initiate a live chat for efficient and personalized assistance. We're here to help!

If you believe that your rights or legitimate interest have been violated, EXZi Markets provides users and interested parties with the option to file a formal complaint. All formal complaints are thoroughly reviewed by our dedicated team and handled promptly and effectively. EXZi Markets is dedicated to suggesting solutions for the situation when needed.

To file a formal complaint, please use the following process:

Via Email:
Email Address: [email protected]
Subject Line: Official Complaint
Body of Email: Include your full name, email address, and phone number registered with EXZi Markets. Clearly outline the substance of your complaint, detailing the nature of the violation of your rights or legitimate interests, how the violation occurred, and your preferred resolution.

We take all complaints seriously and aim to address them comprehensively. Your feedback is valuable, and we are dedicated to ensuring a fair and satisfactory resolution.
To find the Company’s complaint policy that explains the complaint submission process in detail, please press here.

1. If You Can Still Log In (Access Your Account):

Change Your Password:

Step 1: If you can still access your account, change your password immediately.
Step 2: Consider disabling your account temporarily. Note that re-enabling will require an identity verification process and contacting us via [email protected]

Secure Your Email:

Step 3: Reset the password of the email used for EXZi registration and set up 2FA.

If funds are missing or you cannot access your account:

Via Email:
Email Address: [email protected]
Subject Line: “Stolen funds” OR “cannot access” based on the reason
Body of Email: Include your full name, email address, and phone number registered with EXZi Markets. Please describe how and when have you noticed an unauthorized login and in case funds stolen, please refer to a particular transaction.
Follow further instructions in the email you'll receive. Your account will be temporarily suspended, and follow the additional security steps provided.

Note: Time is sensitive when the account is stolen; we prioritize these cases. Contact our support via direct chat for immediate assistance.

To Close Your Account:

1. Log in to your EXZi account on your computer (function is currently unavailable on the app).
2. Contact our Customer Support by stating the fact that you want to close your account and you will receive an email from [email protected] with further instructions
3. You can contact [email protected] directly with the Subject Line: I wish to close

The request processing may take up to 48 hours. If funds remain in your wallet, we may provide instructions on further actions.

Note: Closing account requests trigger a review of your account activity. We will guide you on the next steps if there are remaining funds.

To Temporarily Disable Your Account:

1. Log in to your EXZi account via the website.
2. Click on the option to disable your account, although please carefully read the pop-up window that shows what happens when the account is disabled and press “Confirm” when instructions have been followed.

Your account will be disabled immediately.

Note: If you wish to re-enable your account, contact us via Live Chat Support. We will send you instructions after receiving your request. An identity verification (IDV) request will be sent, and upon successful completion, your account will be re-enabled.

Additionally, we recommend reviewing and updating your security settings, including changing passwords, for enhanced protection.

At EXZi, ensuring your security is our top priority. To prevent fraud and scams, follow these key tips:

1. Be cautious of unsolicited emails, messages, or websites impersonating EXZi Markets. Always verify our website's authenticity by checking the URL in your browser's address bar.
2. Enable Two-Factor Authentication (2FA) on your account for an extra layer of security. [Learn how to enable 2FA here]
3. Our official communications always come from a verified source. Avoid sharing sensitive information over unsecured channels.
4. Regularly review your account statements for unusual activity or unexpected changes.
5. Beware of promises of guaranteed high returns, investments, or giveaways. If it sounds too good to be true, it likely is. Consult trusted individuals or contact our customer support before making investment decisions.
6. If you suspect fraudulent activity or have lost funds, please contact us immediately via [email protected] using the subject line: Victim of Fraud. Your security is our priority.

Follow these steps to enhance the security of your account after experiencing fraud or scam:

1. Set up Google Authenticator and keep the recovery key phrase.
2. Use strong, unique passwords for your EXZi Markets and email accounts, enabling 2FA for your email.
3. Never share your email or EXZi Markets password with anyone.
4. Install reputable antivirus software, regularly update, and scan for malware.
5. Avoid using autofill functions in web browsers.
6. Delete or remove public viewing access to any shared video recordings.

For Authorities - please contact us via [email protected]
For representatives of EXZi customers or victims of fraud - please contact us via [email protected] using the subject line: Victim of Fraud

Note: It may take up to 48 hours to address the issue and send a reply. Live chat is available for immediate assistance.